Mediasi Kepuasan Kerja Terhadap Kinerja Karyawan Pada Usaha Jasa Keuangan


Authors

  • Setia Tjahyanti Trisakti School of Management, Jakarta Barat, Indonesia
  • Zalfa Ardanti Fatikhasari Trisakti School of Management, Jakarta Barat, Indonesia
  • Ian Nurpatria Suryawan Trisakti School of Management, Jakarta Barat, Indonesia

DOI:

https://doi.org/10.47065/arbitrase.v6i1.2554

Keywords:

Work Family; Conflict; Job Stress; Employee Performance; Job Satisfaction

Abstract

The purpose of this study is to examine the effect of work-family conflict, work stress on employee performance through job satisfaction at PT X. The population used in this study were 83 employees of PT X and the sample used was 66 employees with a purposive sampling technique. The data of this study were collected using a questionnaire with a Likert scale measurement and the analysis method used in this study was variance-based structural equation modeling with partial least square (PLS-SEM). The results of this study indicate that work-family conflict has an influence on job satisfaction, work stress has an influence on job satisfaction, work-family conflict has an influence on employee performance, work stress has an influence on employee performance, job satisfaction has an influence on employee performance, work-family conflict has an influence on employee performance through job satisfaction, work stress has an influence on employee performance through job satisfaction.

Downloads

Download data is not yet available.

References

Amanda, R., Suherman, E. & Hydayaty, D. E. (2022). Pengaruh Stres Kerja Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Pada Karyawan Imigrasi Kelas I Non TPI Karawang. Jurnal Ilmiah Mandala Education (JIME), 8(4), 2656–5862. https://doi.org/10.36312/jime.v8i4.3931/

Christopher, R., & Suryawan, I. N. (2022). Pengaruh pengembangan karir strategi rekrutmen, seleksi terhadap inerja karyawan pada PT.X. E-Jurnal Manajemen Trisakti School of Management, 2(3), 107–118. https://doi.org/10.34208/ejmtsm.v2i3.1576

Ginting, I. M., Bangun, T. A., Munthe, D. V. & Sihombing, S. (2019). Pengaruh disiplin dan komunikasi terhadap kinerja karyawan di PT PLN (Unit induk pembangunan Sumatra bagian utara), Jurnal Manajemen, 5(1), 35 - 44.

Idris, F. Hasyim, A. W. & Alhadar, F. M. (2023). Pengaruh Work Family Conflict terhadap Kinerja Karyawan melalui Kepuasan Kerja sebagai Variabel Mediasi pada PT. Bank BRI Cabang Kota Tidore Kepulauan. Jurnal EMBA. 11(3), 138-148. https://doi.org/10.35794/emba.v11i3.48612

Lestari, W., Liana, L., & Aquinia, A. (2020). Pengaruh Stres Kerja, Konflik Kerja dan Beban Kerja terhadap Kinerja Karyawan. Jurnal Bisnis Dan Ekonomi, 27(2), 100-110. https://doi.org/10.35315/jbe.v27i2.8192

Liftyawan, K. S., Hadi, F. S. & Agustina, T. S. (2020). Pengaruh Konflik Pekerjaan-Keluarga Kelelahan Emosional dan Stres Kerja Terhadap Kinerja. Jurnal Penelitian Ipteks, 5(1), 1-16, https://doi.org/10.32528/ipteks.v5i1.3000

Mangkunegara, A. A. A. P. (2022). Manajemen Sumber Daya Perusahaan. Bandung: PT Remaja Rosdakarya.

Mardiani & Khamdanah. (2022). Pengaruh Stres Kerja dan Beban Kerja terhadap Kinerja Karyawan. Jurnal Ekonomi Dan Bisnis, 11(3).

Mulyana, D. & Nadi Fikri Rijali, N. F. (2025). Pengaruh konflik kerja terhadap kinerja karyawan pada PT PLN (PERSERO) ULP Paringin. JAPB, 8(1), 712–722. https://doi.org/10.35722/japb.v8i1.1202

Salsabilla, A. & Suryawan, I. N. (2022). Pengaruh kepuasan kerja, disiplin kerja dan motivasi kerja terhadap kinerja karyawan. Aksara: Jurnal Ilmu Pendidikan Non Formal, 8(1), 137– 146. https://dx.doi.org/10.37905/aksara.8.1.137-146.2022

Sajim, N., Sabuhari, R. & Khairun Ternate, U. (2024). The Effect of Work Family Conflict on Employee Performance with Job Satisfaction as a Mediating Variable at Rs Prima, Ternate City. Jurnal Ilmu Sosial Dan Pendidikan (JISIP), 8(1), 2598–9944. https://doi.org/10.58258/jisip.v7i1.5837/

Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: CV. Alfabeta.

Riana, I. G., Wiagustini, N. L. P., Dwijayanti, K. I. & Rihayana, I. G. (2018). Managing Work Family Conflict and Work Stress through Job Satisfaction and Its Impact on Employee Performance. Jurnal Teknik Industri, 20(2), 127–134. https://doi.org/10.9744/jti.20.2.127-134

Suryawan, I. N. (2022). Fisheries processing strategy in Jakarta in improving employee performance. Jurnal Manajemen, 26(2), 259–276. https://doi.org/10.24912/jm.v26i2.929

Suryawan, I. N. (2022). Maximizing organization performance: The role of travel business in Jakarta?. Jurnal Manajemen, 26(1), 17–34. https://doi.org/10.24912/jm.v26i1.832

Suryawan, I. N. (2023). Faktor-faktor yang mempengaruhi kinerja karyawan pada usaha UMKM pengolahan perikanan. Ekonomi, Keuangan, Investasi Dan Syariah, 4(3), 1016–1021. https://doi.org/10.47065/ekuitas.v4i3.30 Suryawan, I. N., & Salsabilla, A. (2022). Pengaruh kepuasan kerja, disiplin kerja dan motivasi kerja terhadap kinerja karyawan. Aksara: Jurnal Ilmu Pendidikan Non Formal, 8(1), 137– 146. https://dx.doi.org/10.37905/aksara.8.1.137-146.2022

Wenur, G., Sepang, J. & Dotulong, L. (2018). Pengaruh Konflik Kerja Dan Stres Kerja Terhadap Kinerja Karyawan Pada Pt. Bank Negara Indonesia (Persero) Tbk Cabang Manado. Jurnal EMBA, 6(1), 51-60. https://doi.org/10.35794/emba.6.1.2018.18760

Wirya, K. S., Andiani, N. D., & Telagawathi, N. L. W. S. (2020). Pengaruh Stres Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan PT. BPR Sedana Murni. Jurnal Manajemen Dan Bisnis, 2(1), 50 - 60, https://doi.org/10.23887/pjmb.v2i1.26190

Yasa, I. G. R. & Dewi, A. A. S. K. (2019). Pengaruh Stres Kerja Terhadap Kepuasan Kerja Dengan Motivasi Kerja Sebagai Variabel Mediasi. E-Jurnal Manajemen Unud, 8(3), 1203 – 1229. https://doi.org/10.24843/EJMUNUD.2019.v8.i3.p2

Yofani, A., & Chaira, T. (2024). Pengaruh Konflik Dan Stres Kerja Terhadap Kinerja Karyawan Pada PT Rizky Tanjung Mas. Jurnal Manajemen dan Bisnis, 3(1), 145-158. https://doi.org/10.36490/jmdb.v3i1.1260


Bila bermanfaat silahkan share artikel ini

Berikan Komentar Anda terhadap artikel Mediasi Kepuasan Kerja Terhadap Kinerja Karyawan Pada Usaha Jasa Keuangan

Dimensions Badge

ARTICLE HISTORY


Published: 2025-07-31
Abstract View: 42 times
PDF Download: 27 times

Issue

Section

Articles