Penerapan Model DeLone & McLean dalam Menganalisis Faktor-Faktor Keberhasilan Aplikasi Learning Management System
DOI:
https://doi.org/10.30865/klik.v3i6.951Keywords:
LMS; Education; Success; DeLone & McLean; SEM-PLSAbstract
The Aplikasi Pendidikan RS Bhayangkara that implemented at RS Bhayangkara H.S. Samsoeri Surabaya is a website-based Learning Management System (LMS) that supports educational activities such as practical training and research conducted at the hospital. The application aims to facilitate information exchange among students, mentors, and the education coordination team (kordik). During the implementation of this application, there have been challenges faced by the developers, namely limitations in accommodating user needs during the transition of practical training locations. On the other hand, users have encountered issues with the system's quality, such as slow loading times when uploading documents. The purpose of this research is to analyze the factors that influence the success of The Aplikasi Pendidikan RS Bhayangkara by applying the DeLone & McLean model, serving as input for developers to enhance the application. Data obtained from 98 respondents will be analyzed using the SEM-PLS method. The results of hypothesis testing indicate that the Perceived Usefulness variable is influenced by Information Quality, Instructor Quality, and Learner Quality. Meanwhile, the Perceived Satisfaction variable is influenced by Instructor Quality, Learner Quality, System Quality, and Service Quality. The influence of the Actual Use variable comes from Information Quality, Instructor Quality, and Learner Quality. The findings of this study reveal that only one factor, student satisfaction as a user, plays a significant role in achieving the success of The Aplikasi Pendidikan RS Bhayangkara in terms of the benefits derived from its usage.
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