Seingo, M. M., T. E. Pontolawokang, and Y. A. Singgalen. “Understanding Guest Experiences in Remote Luxury Resort: A SERVQUAL Analysis”. ARBITRASE: Journal of Economics and Accounting , vol. 5, no. 3, Mar. 2025, pp. 175-89, doi:10.47065/arbitrase.v5i3.2078.