Ketaren, Budi Sahputra, Andriyansah Andriyansah, and Tengku Ahmad Helmi. 2026. “Strengthening Institutional Image in the Public Sector: The Role of Service Quality, E-WOM, and Public Trust”. ARBITRASE: Journal of Economics and Accounting 6 (3):742-51. https://doi.org/10.47065/arbitrase.v6i3.2895.