Perancangan Manajemen Pengembangan TI Agile Untuk Transformasi Digital InsurCo Dengan COBIT 2019 DevOps


  • Muhammad Haikal Qolby Telkom University, Bandung, Indonesia
  • Rahmat Mulyana Stockholm University, Stockholm, Sweden
  • Widyatasya Agustika Nurtrisha Telkom University, Bandung, Indonesia



Digital Transformation; Agile IT Development; Information Technology Governance & Management; nsurCo; Indonesia


The rapid advancement of Information Technology (IT) has significantly impacted various sectors and presented increasingly complex challenges. Digital Transformation (DT) has become crucial for incumbent companies to survive and remain competitive in this digital era. However, many TD investments have failed, necessitating adequate Information Technology Management Governance (ITMG) for achieving company objectives. Previous research has shown the importance of hybrid traditional ITMG with agile practices. However, the design of agile ITMG needs further refinement as a reference for implementation. InsurCo is a state-owned enterprise that is obligated to implement ITMG based on the PER-2/MBU/03/2023 regulation, as well as accelerate DT in line with the direction of the Master Plan for the Financial Services Sector 2021-2025. The research method used is design science research based on interview data and document triangulation. The prioritization of agile ITMG objectives is based on design factors, COBIT 2019 DevOps Focus Area, and previous ITMG mechanisms for digital transformation. Three selected priority objectives of agile ITMG are DSS05 (Managed Security Services), APO01 (Managed I&T Management Framework), and BAI10 (Managed Configuration), which are evaluated based on seven ITMG components. Recommendations are generated using three aspects: people, process, and technology, with an estimated increase in InsurCo’s ITMG capability of 7.66%. This study contributes to the knowledge


Download data is not yet available.


Y. Gong, J. Yang, and X. Shi, “Towards a comprehensive understanding of digital transformation in government: Analysis of flexibility and enterprise architecture,” Gov. Inf. Q., vol. 37, no. 3, Jul. 2020, doi: 10.1016/j.giq.2020.101487.

V. Gurbaxani and D. Dunkle, “Gearing up for successful digital transformation,” MIS Q. Exec., vol. 18, no. 3, pp. 209–220, 2019, doi: 10.17705/2msqe.00017.

R. Mulyana, L. Rusu, and E. Perjons, “IT Governance Mechanisms that Influence Digital Transformation: A Delphi Study in Indonesian Banking and Insurance Industry,” Pacific Asia Conf. Inf. Syst., no. AI-IS-ASIA, pp. 1–16, 2022, [Online]. Available:

R. Mulyana, L. Rusu, and E. Perjons, “IT governance mechanisms influence on digital transformation: A systematic literature review,” in 27th Annual Americas Conference on Information Systems, AMCIS 2021, 2021. [Online]. Available:

G. Vial, “Understanding digital transformation: A review and a research agenda,” J. Strateg. Inf. Syst., vol. 28, no. 2, pp. 118–144, 2019, doi: 10.1016/j.jsis.2019.01.003.

A. Ramirez Rincon, J. Jewer, G. Y. Ke, and R. Rincon, “IT Governance and Continuous Digital Innovation: Insights from a Delphi Study Alejandra,” AMCIS 2020 Proc., no. 23, pp. 0–10, 2020, [Online]. Available:

J. Jewer and N. van der Meulen, “Governance of Digital Transformation: A Review of the Literature,” Proc. Annu. Hawaii Int. Conf. Syst. Sci., vol. 2022-Janua, pp. 6636–6645, 2022, doi: 10.24251/hicss.2022.804.

U. Artha, R. Mulyana, and L. Ramadani, “Analisis Kualitatif Pengaruh Tata Kelola TI Terhadap Transformasi Digital dan Kinerja: Studi Kasus Asuransi A,” JURIKOM (Jurnal Ris. Komputer), vol. 9, no. 5, p. 1302, Oct. 2022, doi: 10.30865/jurikom.v9i5.4878.

S. Vejseli, A. Rossmann, and T. Connolly, “IT governance and its agile dimensions: Exploratory research in the banking sector,” in Proceedings of the Annual Hawaii International Conference on System Sciences, 2019, vol. 2019-January, pp. 6209–6218.

M. Janssen and H. van der Voort, “Agile and adaptive governance in crisis response: Lessons from the COVID-19 pandemic,” Int. J. Inf. Manage., vol. 55, Dec. 2020, doi: 10.1016/j.ijinfomgt.2020.102180.

R. Mulyana, L. Rusu, and E. Perjons, “How Hybrid IT Governance Mechanisms Influence Digital Transformation and Organizational Performance in the Banking and Insurance Industry of Indonesia,” Inf. Syst. Dev. Conf., 2023.

N. Robbiyani, R. Mulyana, and L. Abdurrahman, “Pengujian Model Pengaruh Tata Kelola TI Terhadap Transformasi Digital dan Kinerja Asuransi C,” Explor. J. Sist. Inf. dan Telemat., vol. 13, no. 2, p. 95, 2022, doi: 10.36448/jsit.v13i2.2712.

S. Vejseli, A. Rossmann, and K. Garidis, “Association for Information Systems Association for Information Systems The Concept of Agility in IT Governance and its Impact on Firm The Concept of Agility in IT Governance and its Impact on Firm Performance Performance,” ECIS2022 Res. Pap., no. 98, pp. 6–18, 2022, [Online]. Available:

Menteri Badan Usaha Milik Negara Republik Indonesia, “Pedoman Tata Kelola dan Kegiatan Korporasi Signifikan Badan Usaha Milik Negara,” p. 230, 2023, [Online]. Available:

R. Fauzi and R. Mulyana, “Key Factors in Improving the Maturity of Information Technology Governance: A Case Study of State-owned Enterprise in Indonesia,” Int. J. Innov. Enterp. Syst., vol. 4, no. 02, pp. 60–71, 2020, doi: 10.25124/ijies.v4i02.75.

P. Dewi Minia, R. Fauzi, and R. Mulyana, “Perancangan Tata Kelola Teknologi Informasi Untuk Transformasi Digital Di Industri Perbankan Menggunakan Framework COBIT 2019 Dengan Domain Deliver, Service, and Support: Studi Kasus Bank XYZ,” e-Proceeding Eng., vol. 8, no. 5, pp. 9672–9683, 2021.

ISACA, COBIT® 2019 Framework - Governance and Management Objectives. 2018. [Online]. Available:

ISACA, COBIT Focus Area?: DevOps Using COBIT 2019. 2021. [Online]. Available:

G. Khaerunnisa, R. Mulyana, and L. Abdurrahman, “Pengujian Pengaruh Tata Kelola Ti Terhadap Transformasi Digital Dan Kinerja Asuransi a Menggunakan Structural Equation Modeling,” JIPI (Jurnal Ilm. Penelit. dan Pembelajaran Inform., vol. 8, no. 2, pp. 381–392, 2023, doi: 10.29100/jipi.v8i2.3469.

R. P. Wahyuni, R. Mulyana, and L. Abdurrahman, “Pengujian Model Pengaruh Tata Kelola TI Terhadap Transformasi Digital dan Kinerja Asuransi B,” JURIKOM (Jurnal Ris. Komputer), vol. 9, no. 5, p. 1234, 2022, doi: 10.30865/jurikom.v9i5.4840.

OJK, “Master Plan Jasa Keuangan Indonesia 2021-2025,” Otoritas Jasa Keuang., pp. 1–52, 2020, [Online]. Available:

A. Hevner and S. Chatterjee, Design Research in Information Systems, vol. 22, no. 1. New York, NY: Springer US, 2010. doi: 10.1007/978-1-4419-5653-8.

P. Johannesson and E. Perjons, “Digital Consultations: A Case Study,” in An Introduction to Design Science, Cham: Springer International Publishing, 2021, pp. 199–207. doi: 10.1007/978-3-030-78132-3_14.

N. Stahl A and J. King R, “Expanding Approaches for Research: Understanding and Using Trustworthiness in Qualitative Research,” Expand. Approaches Res. Underst. Using Trust. Qual. Res., vol. 44, no. 1, pp. 26–28, 2020, [Online]. Available:

Gartner Group, “Magic Quadrant methodology,” Research {MEthodologies}, 2023. (accessed Jul. 20, 2023).

Bila bermanfaat silahkan share artikel ini

Berikan Komentar Anda terhadap artikel Perancangan Manajemen Pengembangan TI Agile Untuk Transformasi Digital InsurCo Dengan COBIT 2019 DevOps


Published: 2023-08-25
Abstract View: 46 times
PDF Download: 16 times